Terms & Conditions

The following terms and conditions listed below will apply between you and The Little Shop of Delights for the sale and purchase of the items contained in your basket. These terms do not affect your statutory rights.

Availability of goods and prices

Goods will be sent to the address given by you in your order and stated in the Order Confirmation. Please note that occasionally goods ordered may be sent to you in separate packages. We will make every effort to advise you (by email) if this is the case.

We make every attempt to ensure that all prices on our website are accurate, however discrepancies may occur. If we discover an error in the price of goods already ordered we will honour the order price, whilst reserving the right to correct the price on the website. If the error is in our favour, we will refund the difference as soon as it becomes known to us.

International Shipping

If your delivery address is not within the United Kingdom, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; we suggest each customer contact their local customs office for further information.

You should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Validity

By ordering a product you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes.

Your Undertakings and Warranties

You warrant that the information given on your order form is complete and accurate.

Acknowledgement of Order

When you have completed your order you will be sent an e-mail confirmation. It will state what the products are on order, the total cost including VAT (where appropriate) and Post & Package charges, together with delivery and invoice details. If for any reason your order cannot be processed, a member of the customer services team will contact you to explain the nature of the difficulty.

Our Contract

A contract will exist between us from the time you place your order and payment is accepted. We will endeavour to despatch the order to you as soon as is possible.

Data Collection

The Little Shop of Delights will never make your personal details available to other companies for any purpose other than that of your address details in order to send your order. See our Privacy Policy for more information.

At no time do we record or store your credit card details. As payments are made through a payment processor we have no need to capture these details.

Payment

All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to our payment processor, your order will not be accepted and The Little Shop of Delights will not be liable for any delay or non-delivery.

Returns

Your statutory rights as a consumer are not affected if, for any reason, you wish to return a product bought from The Little Shop of Delights.

This warranty is subject to the following conditions: (i) the goods must be stored in appropriate conditions; if you do not store them in appropriate conditions we cannot be held responsible for faults or problems that arise as a result; (ii) any claim by you in respect of any shortages and/or defects in the goods must be notified to us by you within seven days of the delivery date, stating the nature of the shortage/defect and quoting the invoice no.; failure to so notify us will deem you to have accepted the goods. If the goods are damaged, you must include a photograph in your email. If the packaging itself is damaged, you must also include a photograph of that. In some cases we may require you to return the defective goods to us at our cost. Where you make a valid claim in respect of any shortages or defects and we are liable for the claim, we can at our option make up the shortages or replace the goods free of charge, or refund the price of the goods in question to you. In addition for defective goods we will refund you reasonable costs incurred for postage of the goods, but we shall have no further liability to you. If you do not notify us accordingly, we shall have no liability for any defects and you shall be bound to pay for the goods

Force Majeure

The Little Shop of Delights shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Limitation of Liability

Although we take every care to ensure accuracy, we make no warranties as to the accuracy of the information we place on our web pages. The extent of our liability for any breach of these terms and conditions shall be limited to the value of the goods ordered by you in the relevant transaction.

Invalidity of Terms and Conditions

If for any reason part of these terms and conditions is unenforceable; the validity of the remaining terms and conditions shall not be affected.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with English Law and agree to submit to the exclusive jurisdiction of the English courts.

Contact

Customer services email contact@littleshopofdelights.com

or call: +(44)1509 559692 (Monday – Friday, 9.30–16.00 UTC).

The Little Shop Of Delights is located at:

28 Sycamore Road, East Leake ,
Loughborough, LEICS LE12 6PS
United Kingdom

Thank you for taking the time to read this page.

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